Shipping policy
Thank you for shopping with PawHaus! Here's everything you need to know about how we get your order to you.
Processing Time All orders are processed within 1–3 business days after payment is confirmed.
Delivery Times We ship worldwide. Estimated delivery times are:
- United Kingdom: 7–14 business days
- Europe: 10–18 business days
- Rest of World: 14–21 business days
Please note that delivery times may vary due to customs processing or carrier delays.
Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your parcel's journey.
Customs & Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at sophwalker29@icloud.com and we'll investigate right away.